Unified operating layer
Unified VoIP contact center + CRM
Route smarter, automate follow-ups, and see full customer context.
Business impact
Trusted by Sales, Service, and Operations teams across multi-site organizations.
Caller context: CRM + tickets + last interactions
99.95%
+32%
- Sales teams with rising lead volume and tighter response targets
- Service teams that need stronger SLA consistency across channels
Operating challenges
The most common failures appear when routing and customer context break apart
When telephony, CRM, and follow-up logic run separately, response time slows down, SLA becomes unstable, and teams lose coordination.
Patchwork stacks slow teams down
Telephony, CRM, and follow-up logic often live in separate tools, so teams lose context exactly when queue pressure rises.
SLA breaks usually start with routing ambiguity
The problem is not only volume. It is weak prioritization, delayed response, and missing coordination between teams.
Core capabilities
Capabilities that directly improve service speed, data quality, and operating control
Value-based routing orchestration
Prioritize inbound and outbound calls by lead value, SLA risk, and campaign intent.
Unified caller context
Open each call with CRM timeline, ticket status, and previous interactions in one panel.
Post-call workflow automation
Sync outcomes to CRM, trigger follow-up tasks, and create escalation tickets automatically.
Realtime supervision
Monitor queue SLA, live activity, and intervention actions with supervisor controls.
Compliance and audit trail
Apply role-based access, retention policies, and searchable logs for governance reviews.
Implementation path
Start with a clear first scope, then expand when service performance is stable
The first stage focuses on business goals, integration design, and live validation before expanding to more teams or branches.
Connect
SIP trunk + CRM mapping in 1–2 hours.
Run
Route calls, automate follow-ups, track SLAs.
Optimize
Dashboards, QA, and campaign performance.
Commercial model
Choose by operating maturity, not by feature checklist
Move through pricing plans by operating maturity and current rollout scope.
Operating fit
Starter
6 USD/agent
5-20 agents
Partner ecosystem
Partners who support CRM integration, voice infrastructure, and delivery execution
Finstar works with specialist partners to shorten implementation time, reduce migration risk, and keep the operating model aligned from day one.
CRM integration
Salesforce Consulting
CRM integration partner for sales and service operating models.
Customer results
Results reflected in real operations
"Full CRM context on every call, SLA went up immediately."
COO, Fintech
"Post-call automation saves 2h/day for sales."
Head of Sales, SaaS
Insights & updates
Latest insights on operations, CRM, and call center execution
Jan 12, 2025 • Finstar Product Team
AI routing cuts average wait time by 30%
How lead scoring keeps SLA stable while call volume spikes.
3 post-call automations teams use the mostFAQ
Common questions before choosing a solution
Can we keep our existing SIP trunk / PBX?
Yes. You can connect via SIP trunk and gradually migrate by queue/number.
Do you support multi-language landing (VI/EN)?
Yes. The public site ships with dedicated /vi and /en routes, managed per locale.
How fast can we go live?
Typical pilot setup is 7-14 days with CRM integration and routing scenarios.
Book consultation
Ready to unify VoIP and CRM?
We tailor a demo with your industry scenario and connect to your current stack.